Table 4.
Mean score of patient satisfaction towards radiological service of Hawassa University Teaching and Referral Hospital, June 2016
| Satisfaction | |||
|---|---|---|---|
| Variable | Mean score | Satisfied n (%) | Not satisfied n (%) |
| Accessibility | 3.98 | 262 (84.5%) | 48 (15.5%) |
| Simplicity and trouble free of service system | 3.80 | ||
| The radiology department is easy to find | 4.06 | ||
| The radiology working hours are suitable | 3.96 | ||
| The examination room of radiology service are convenient to ask questions | 4.07 | ||
| Courtesy of radiology staff | 3.82 | 250 (80.6%) | 60 (19.4%) |
| Provide appropriate time for radiological examination | 4.02 | ||
| Apply radiation protection technique | 2.65 | ||
| The radiology staff are always willing to help patients | 3.99 | ||
| The radiology staff are very polite | 4.01 | ||
| Quality of radiological service | 3.92 | 253 (81.6%) | 57 (18.4%) |
| Competency of radiology staff to answer your question | 3.47 | ||
| The instrument machine used in radiology are modern and safe | 4.42 | ||
| Cleanness of examination coach sheets and pillow | 3.89 | ||
| The way radiology staff keep their records is good | 3.82 | ||
| Existence of good communication with service provider | 3.59 | 220 (71%) | 90 (29%) |
| Greet and introduce himself/ herself (Names) | 3.26 | ||
| Explain the procedures of the examination | 3.94 | ||
| Accept patient opinion and suggestions | 4.01 | ||
| Give clear instruction during the examination and positioning | 3.97 | ||
| Tell the patient right to refuse the examination | 2.35 | ||
| Existence of good communication with desk worker | 3.85 | 244 (78.7%) | 66 (21.3%) |
| Greet and well come patients | 3.29 | ||
| Register and tell appointment time(day) as soon as patient arrive | 4.02 | ||
| Give information where to pay and show direction | 4.04 | ||
| Give result to patient as soon as they receive it | 3.94 | ||
| Physical environment | 3.49 | 184 (59.4%) | 126 (40.6%) |
| Waiting area has enough and comfortable sitting chairs | 2.86 | ||
| Waiting area has facilities like television, air conditioners, journals, magazines or newspapers. | 1.75 | ||
| The inside of radiology examination room has good ventilation | 4.09 | ||
| Clear signs and directions to indicate where to go in the service area and easy to follow | 4.18 | ||
| The radiology examination room is labeled with radiation warning sign | 4.32 | ||
| Privacy technique | 1.97 | 1 (0.3%) | 309 (99.7%) |
| Availability of dressing room both for female and male | 1.85 | ||
| Availability of toilets both for female and male | 1.89 | ||
| Toilet is clean and suitable for use | 1.93 | ||