Table 6.
Summary of comments and suggestions among patients of Hawassa University Teaching and Referral Hospital, June 2016
| Comments and suggestions | Frequency | Percent (%) |
|---|---|---|
| N = 265 | ||
| Long appointment times to get ultrasound service | 58 | 21.80% |
| The total money paid and drugs used as contrast agent for CT-scan service too expensive | 23 | 8.67% |
| Long waiting time of the x-ray and CT-scan result | 54 | 20.37% |
| Long waiting time of payment for radiological services | 4 | 1.50% |
| No toilet and dressing room | 20 | 7.54% |
| The chairs are not comfortable and not enough chairs | 72 | 27.16% |
| Bad physical environment and sanitary condition | 10 | 3.77% |
| Bad reception worker behavior | 1 | 0.37% |
| Radiology staff needs to improve attitude of patient service | 1 | 0.37% |
| Did not know how to find where is the CT-scan room | 1 | 0.37% |
| Reception workers do not give priority to elders. | 19 | 7.16% |
| Bad x-ray staff attitude | 1 | 0.37% |
| Bad ultrasound staff attitude | 1 | 0.37% |