Table 2.

Interview guide (youth participant)

Key concept	Sample questions
Introduction	-For what reason did you first come to the CLSC?
	-For how long had you been experiencing difficulties?
Explanatory Model	-What did you think was going on in the beginning?
	-What did your family think it was?
Help Seeking Process	Before coming to the CLSC
	-When you started having difficulties, did you or your family do something particular or look for help? -If so, what did you do, and who did you go to?
	-What did you think of the help you received?
	-What do you think you needed?
CLSC Services	-When did you come to the CLSC?
	-What happened when you went to the CLSC?
	-Who did you see, and when?
	-What do you think of the services you received at the CLSC? (Or services that were proposed to you)?
Access	-Where would you prefer to have a follow-up? (At the CLSC, at school, in the hospital)
	-Why?
	-Do you feel you were seen quickly enough at the CLSC? -When did you wish to be seen?
	-How is it for you to go to the CLSC (place, time, language)?
Efficiency	-Since you first received services in the CLSC, do you find that your situation and difficulties have changed?-In what way? (Better or worse?)
	-How is your health? -How is it going at school, and at home?
	-Are there things that still preoccupy you?
	-What has helped you the most?-What has been more difficult?
	At the CLSC
	-What has helped you the most at the CLSC?
	-Has it changed how you react to difficulties?
	-What was most difficult at the CLSC?
	-Did you receive medication, and what did you think of it?
	-How much were you able to follow the treatment that was suggested?
	-Do you think that people at the CLSC were able to understand you? -Do you think they took into account your whole situation (culture, language, etc.)? -If not, why do you think it was difficult?
Satisfaction	-What did you prefer about the services you received at the CLSC?
	-What would you change to make services better?
Conclusion	-Would you like to add something?