TABLE 5.
Clinician Choices, Compared with the Highest Scoring Star Rating in the Choice Set
| Arm in Experiment | Percent Selecting | ||
|---|---|---|---|
|
| |||
| Top Star Rated | Second Best | Worse Than Second Best | |
| Arms with CAHPS Only | |||
| Arm 1 | |||
| No comments, 12 MDs | 61 | 24 | 15 |
| Arm 3 | |||
| Comments, 12 MDs | 49 | 34 | 17 |
| Arm 5 | |||
| Comments, 24 MDs | 35 | 50 | 15 |
| Arms with CAHPS+HEDIS | |||
| Arm 2 | |||
| No comments, 12 MDs | 62 | 30 | 8 |
| Arm 4 | |||
| Comments, 12 MDs | 43 | 35 | 22 |
| Arm 6 | |||
| Comments, 24 MDs | 37 | 12 | 51 |
CAHPS indicates Consumer Assessment of Healthcare Providers and Systems; HEDIS, Healthcare Effectiveness Data and Information Set.