Table 2.
Item characteristics of the first full model using all 35 PCC items (n = 464)
| Item | Valid n | Missing | Mean | sd | |
|---|---|---|---|---|---|
| Patients’ preferences | |||||
| 1. | Healthcare professionals treat clients with dignity and respect | 463 | 1(0.2%) | 4.31 | .66 |
| 2. | Healthcare is focused on improving the quality of life of clients | 463 | 1(0.2%) | 3.91 | .83 |
| 3. | Healthcare professionals take client’s preferences into account | 463 | 1(0.2%) | 3.91 | .71 |
| 4. | Healthcare professionals involve clients in decisions regarding their care | 460 | 4(0.9%) | 3.21 | 1.02 |
| 5. | Clients are supported to set and achieve their own treatment goals | 456 | 8(1.7%) | 3.18 | 1.12 |
| Physical comfort | |||||
| 6. | Healthcare professionals pay attention to pain management | 453 | 11(2.4%) | 3.50 | 1.14 |
| 7. | Healthcare professionals take client’s preferences for support with their daily living needs into account | 462 | 2(0.4%) | 3.90 | .86 |
| 8. | Clients’ areas are clean and comfortable | 441 | 23(5.0%) | 3.19 | .91 |
| 9. | Clients have privacy | 460 | 4(0.9%) | 3.29 | 1.02 |
| Coordination of care | |||||
| 10. | Healthcare professionals are well-informed; clients need to tell their story only once | 453 | 11(2.4%) | 3.31 | .84 |
| 11. | Care is well-coordinated between professionals | 464 | 0 (0.0%) | 3.50 | .82 |
| 12. | Clients know who is coordinating their care | 451 | 13(2.8%) | 3.65 | 1.17 |
| 13. | Clients have a first point of contact who knows everything about their condition and treatment | 459 | 5(1.1%) | 3.94 | 1.04 |
| 14. | Healthcare professionals work as a team in care delivery to clients | 462 | 2(0.4%) | 4.10 | .87 |
| Emotional support | |||||
| 15. | Healthcare professionals pay attention to client’s anxiety about their situation | 421 | 43(9.3%) | 3.99 | .88 |
| 16. | Healthcare professionals involve relatives in the emotional support of the client | 456 | 8(1.7%) | 3.61 | .96 |
| 17. | Healthcare professionals pay attention to client’s anxiety over the impact of their illness on their loved ones (if applicable) | 375 | 89(19.2%) | 3.30 | 1.16 |
| Access to care | |||||
| 18. | The building is accessible to all clients | 458 | 6(1.3%) | 4.03 | 1.00 |
| 19. | Clear directions are provided to and inside the building | 447 | 17(3.7) | 3.16 | 1.25 |
| 20. | It is easy to schedule an appointment | 461 | 3(0.6%) | 3.28 | 1.01 |
| 21. | Waiting times for an appointment are acceptable | 457 | 7(1.5%) | 3.25 | .95 |
| 22. | Language is not a barrier for access to care | 453 | 11(2.4%) | 2.93 | 1.28 |
| Continuity and transition | |||||
| 23. | When a client is transferred to another ward, relevant patient information is transferred as well | 459 | 5(1.1%) | 3.33 | 1.04 |
| 24. | Clients who are transferred are well-informed about where they are going, what care they will receive and who will be their contact person | 440 | 24(5.2%) | 3.55 | 1.00 |
| 25. | Clients get skilled advice about care and support at home after discharge | 432 | 32(6.9%) | 3.46 | 1.03 |
| Information and education | |||||
| 26. | Clients are well-informed about all aspects of their care | 435 | 29(6.3%) | 3.21 | .98 |
| 27. | Clients can access their care records | 406 | 58(12.5%) | 2.87 | 1.47 |
| 28. | Clients are in charge of their own care | 444 | 20(4.3%) | 2.93 | 1.10 |
| 29. | Healthcare professionals support clients to be in charge of their care | 451 | 13(2.8%) | 3.41 | 1.02 |
| 30. | There is open communication between clients and healthcare professionals | 449 | 15(3.2%) | 3.83 | .94 |
| 31. | Healthcare professionals have good communication skills | 464 | 0 (0.0%) | 3.72 | .77 |
| Family and friends | |||||
| 32. | Accommodation for relatives is provided | 413 | 51(11.0%) | 1.43 | .81 |
| 33. | Healthcare professionals involve relatives in decisions regarding the patient’s care | 462 | 2(0.4%) | 4.11 | .91 |
| 34. | Healthcare professionals pay attention to loved ones in their role as carer for the client | 461 | 3(0.6%) | 3.91 | .89 |
| 35. | Healthcare professionals pay attention to the needs of family and friends of the client | 455 | 9(1.9%) | 3.66 | .92 |
Items in bold are included in the short version