Table 6.

Information sharing additional supporting quotes

• “When we have our [team] conferences… best practice would be to be able to have everyone involved in the case there so that it’s coordinated versus feeling somewhat disjointed.” – P1

• “Best practice would definitely be more collaboration and notification before [palliative care social worker] is involved… there’s more to it than just what’s in the documentation.” – P5

• “A little bit more engagement about her thought process … sometimes I wouldn’t get the feedback I needed… I knew she was in there but if there was something specific she was working on I wouldn’t always know what that was... There was a little bit of the lack of communication and most of the communication was initiated on my part. So, if there had been a little bit two-way, it would’ve been better.” – P14

• “You don’t want to have two and three different social workers [going in and out of the room asking the same questions] because families get very irritated when they have to constantly repeat themselves… so you want to limit that and limit their stress from anything.” – P11

• “I think having too many people in there just confuses families; it makes them very overwhelmed because people are telling them different things.” – P9

• “It is very important that everybody is saying the same things to the patient and family.” – P3

• “There are just so many involved when the patient’s here… I think there’s so many people involved that sometimes the communication is not good and so that makes [collaboration] really difficult.” – P6