Table 2.
Overall Observed Scores and Differences
| Pre | Post | |||||
|---|---|---|---|---|---|---|
| n | mean (std dev) | n | mean (std dev) | Estimated Change (95% CI) | p-value | |
| Knocking before entering patient's room | 127 | 1.37 (0.55) | 128 | 1.20 (0.40) | –0.18 (–0.26, −0.09) | 0.000 |
| Addressing a patient by his/her last name | 127 | 1.43 (0.66) | 129 | 1.20 (0.44) | –0.23 (–0.34, −0.13) | 0.000 |
| Acknowledging other people in the room | 127 | 1.40 (0.57) | 129 | 1.22 (0.41) | –0.18 (–0.28, −0.08) | 0.000 |
| Smiling and displaying good eye contact | 126 | 1.18 (0.39) | 129 | 1.11 (0.31) | –0.07 (–0.13, −0.01) | 0.034 |
| Sitting down to speak with a patient | 127 | 1.86 (0.91) | 129 | 1.46 (0.68) | –0.41 (–0.54, −0.28) | 0.000 |
| Introducing yourself as Dr. | 127 | 1.74 (0.92) | 129 | 1.33 (0.58) | –0.42 (–0.57, −0.27) | 0.000 |
| Informing the patient of your medical specialty | 127 | 1.72 (0.91) | 128 | 1.34 (0.62) | –0.39 (–0.52, −0.26) | 0.000 |
| Informing a patient of your role as either intern or resident | 127 | 2.09 (0.98) | 129 | 1.50 (0.71) | –0.58 (–0.73, −0.44) | 0.000 |
| Complimenting other physicians or healthcare providers who take care of the patient | 127 | 2.24 (1.07) | 129 | 1.61 (0.79) | –0.63 (–0.79, −0.46) | 0.000 |
| Avoiding blaming or negative comments about other physicians or healthcare providers who take care of the patient | 126 | 1.40 (0.57) | 129 | 1.25 (0.47) | –0.15 (–0.25, −0.04) | 0.006 |
| Giving a patient an expected duration of the overall expected length of the patient's stay | 127 | 2.08 (0.89) | 129 | 1.43 (0.65) | –0.65 (–0.79, −0.50) | 0.000 |
| Explaining the approximate time duration for his/her procedure(s) | 117 | 1.89 (0.80) | 123 | 1.48 (0.59) | –0.41 (–0.57, −0.25) | 0.000 |
| Avoiding medical jargon when talking with a patient | 118 | 1.34 (0.54) | 123 | 1.17 (0.42) | –0.16 (–0.26, −0.06) | 0.001 |
| Discussing and explaining all treatment plans with patient | 118 | 1.36 (0.56) | 123 | 1.13 (0.36) | –0.22 (–0.31, −0.13) | 0.000 |
| Requesting patient's permission before starting an exam or procedure | 118 | 1.43 (0.61) | 123 | 1.22 (0.45) | –0.22 (–0.33, −0.10) | 0.000 |
| Asking a patient, “What question do you have for me?” | 118 | 1.31 (0.53) | 123 | 1.18 (0.41) | –0.12 (–0.20, −0.04) | 0.004 |
| Thanking a patient when ending your visit | 117 | 1.92 (1.02) | 123 | 1.54 (0.82) | –0.36 (–0.52, −0.20) | 0.000 |
| Acknowledge everyone in the room before leaving | 118 | 1.97 (0.92) | 123 | 1.53 (0.68) | –0.43 (–0.58, −0.28) | 0.000 |