Table 3.
Observed Scores and Differences by Specialty
| Non-Surgical | Surgical | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Pre | Post | Pre | Post | ||||||||
| n | mean (std dev) | n | mean (std dev) | Estimate Change (95% CI) | n | mean (std dev) | n | mean (std dev) | Estimate Change (95% CI) | p-value | |
| Knocking before entering patient's room | 87 | 1.34 (0.52) | 87 | 1.20 (0.40) | –0.15 (–0.23, −0.07) | 36 | 1.47 (0.61) | 38 | 1.21 (0.41) | –0.26 (–0.45, −0.07) | 0.292 |
| Addressing a patient by his/her last name | 87 | 1.43 (0.68) | 88 | 1.16 (0.40) | –0.27 (–0.38, −0.16) | 36 | 1.50 (0.65) | 38 | 1.29 (0.52) | –0.21 (–0.45, 0.03) | 0.687 |
| Acknowledging other people in the room | 87 | 1.34 (0.50) | 88 | 1.17 (0.38) | –0.17 (–0.28, −0.07) | 36 | 1.56 (0.69) | 38 | 1.34 (0.48) | –0.21 (–0.45, 0.03) | 0.792 |
| Smiling and displaying good eye contact | 86 | 1.16 (0.37) | 88 | 1.11 (0.32) | –0.04 (–0.12, 0.05) | 36 | 1.25 (0.44) | 38 | 1.11 (0.31) | –0.15 (–0.26, −0.05) | 0.087 |
| Sitting down to speak with a patient | 87 | 1.83 (0.90) | 88 | 1.43 (0.69) | –0.39 (–0.53, −0.24) | 36 | 1.97 (0.97) | 38 | 1.55 (0.69) | –0.47 (–0.75, −0.19) | 0.607 |
| Introducing yourself as Dr. | 87 | 1.57 (0.79) | 88 | 1.23 (0.52) | –0.35 (–0.50, −0.20) | 36 | 2.14 (1.05) | 38 | 1.55 (0.65) | –0.59 (–0.94, −0.24) | 0.210 |
| Informing the patient of your medical specialty | 87 | 1.67 (0.90) | 88 | 1.36 (0.66) | –0.32 (–0.47, −0.17) | 36 | 1.83 (0.91) | 37 | 1.30 (0.52) | –0.53 (–0.78, −0.29) | 0.140 |
| Informing a patient of your role as eitherintern or resident | 87 | 2.15 (1.02) | 88 | 1.53 (0.74) | –0.61 (–0.78, −0.45) | 36 | 1.97 (0.88) | 38 | 1.42 (0.64) | –0.53 (–0.83, −0.22) | 0.625 |
| Complimenting other physicians or healthcare providers who take care of the patient | 87 | 2.29 (1.07) | 88 | 1.64 (0.83) | –0.64 (–0.85, −0.43) | 36 | 2.17 (1.08) | 38 | 1.58 (0.72) | –0.60 (–0.88, −0.31) | 0.804 |
| Avoiding blaming or negative comments about other physicians or healthcare providers who take care of the patient | 87 | 1.43 (0.60) | 88 | 1.24 (0.43) | –0.19 (–0.31, −0.07) | 35 | 1.34 (0.48) | 38 | 1.29 (0.57) | –0.05 (–0.26, 0.16) | 0.272 |
| Giving a patient an expected duration of the overall expected length of the patient's stay | 87 | 2.09 (0.86) | 88 | 1.40 (0.62) | –0.70 (–0.86, −0.54) | 36 | 2.08 (0.97) | 38 | 1.55 (0.72) | –0.52 (–0.81, −0.23) | 0.295 |
| Explaining the approximate time duration for his/her procedure(s) | 79 | 1.82 (0.81) | 85 | 1.47 (0.59) | –0.35 (–0.54, −0.16) | 35 | 2.06 (0.76) | 36 | 1.53 (0.61) | –0.52 (–0.82, −0.22) | 0.351 |
| Avoiding medical jargon when talking with a patient | 80 | 1.30 (0.51) | 85 | 1.13 (0.40) | –0.17 (–0.29, −0.05) | 35 | 1.40 (0.55) | 36 | 1.25 (0.44) | –0.14 (–0.32, 0.04) | 0.801 |
| Discussing and explaining all treatment plans with patient | 80 | 1.33 (0.55) | 85 | 1.14 (0.38) | –0.18 (–0.28, −0.09) | 35 | 1.40 (0.55) | 36 | 1.11 (0.32) | –0.30 (–0.48, −0.11) | 0.281 |
| Requesting patient's permission before starting an exam or procedure | 80 | 1.34 (0.53) | 85 | 1.21 (0.47) | –0.13 (–0.24, −0.02) | 35 | 1.66 (0.73) | 36 | 1.22 (0.42) | –0.44 (–0.71, −0.17) | 0.034 |
| Asking a patient, “What questions do you have for me?” | 80 | 1.31 (0.54) | 85 | 1.19 (0.42) | –0.12 (–0.22, −0.02) | 35 | 1.29 (0.52) | 36 | 1.17 (0.38) | –0.11 (–0.27, 0.05) | 0.892 |
| Thanking a patient when ending your visit | 80 | 1.90 (1.05) | 85 | 1.51 (0.84) | –0.37 (–0.55, −0.19) | 34 | 2.00 (0.95) | 36 | 1.67 (0.79) | –0.33 (–0.66, 0.00) | 0.860 |
| Acknowledge everyone in the room before leaving | 80 | 1.91 (0.93) | 85 | 1.46 (0.63) | –0.45 (–0.61, −0.28) | 35 | 2.14 (0.91) | 36 | 1.69 (0.79) | –0.43 (–0.77, −0.10) | 0.935 |