Table 4.
Integrated HCAHPS/PG Survey (all specialties)
| April – June 2013* | July – September 2013** | October – December 2013** | January – March 2014*** | |
|---|---|---|---|---|
| Domain: Item | Percent of always | |||
| HCAHPS Doctor Communication Domain: | 79.9 | 80.4 | 80.1 | 80.8 |
| During this hospital stay, how often did doctors treat you with courtesy and respect? | 85.7 | 87.3 | 86.3 | 87.1 |
| During this hospital stay, how often did doctors listen carefully to you? | 78.7 | 78 | 78.4 | 78.8 |
| During this hospital stay, how often did doctors explain things in a way you could understand? | 75.3 | 75.9 | 75.7 | 76.5 |
| PG Doctor Communication Domain: | 87.8 (52nd)† | 87.8 (52nd)† | 88.2 (53rd)† | 88.6 (64th)† |
| The doctor spent enough time with me | 82.8 (42nd) | 82.9 (42nd) | 83.3 (42nd) | 83.9 (54th) |
| The doctor demonstrated interest in my questions and concerns | 87 (49th) | 87.1 (49th) | 87.4 (50th) | 87.8 (59th) |
| The doctor made sure I was well-informed about my care | 86.4 (49th) | 86.4 (49th) | 86.9 (52nd) | 87.4 (63rd) |
| The doctor was polite and friendly | 90.3 (53rd) | 90.5 (53rd) | 90.7 (52nd) | 91.1 (63rd) |
| Overall, the doctor was experienced and skilled | 93.4 (69th) | 93.2 (69th) | 93.4 (66th) | 93.8 (78th) |
*
Pre-training;
**
Training September – October;
***
Post-Training
†
Percent of always response/national percentile
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) PG (Press Ganey)