Table 4.
Patient-Level Domain Correlations.
| Communication with Nurses | Communication with Doctors | Responsiveness of Hospital Staff | Pain Management | Communication About Medicines | Cleanliness of Hospital | Quietness of Hospital | Discharge Information | Overall Hospital Rating | Recommend the Hospital | |
|---|---|---|---|---|---|---|---|---|---|---|
| Communication with nurses | 1 | 0.43 | 0.56 | 0.52 | 0.45 | 0.30 | 0.23 | 0.28 | 0.60 | 0.54 |
| Communication with doctors | 1 | 0.32 | 0.34 | 0.38 | 0.18 | 0.16 | 0.29 | 0.43 | 0.41 | |
| Responsiveness of hospital staff | 1 | 0.47 | 0.37 | 0.28 | 0.26 | 0.22 | 0.49 | 0.43 | ||
| Pain management | 1 | 0.35 | 0.23 | 0.22 | 0.24 | 0.48 | 0.43 | |||
| Communication about medicines | 1 | 0.23 | 0.20 | 0.37 | 0.42 | 0.37 | ||||
| Cleanliness of hospital | 1 | 0.25 | 0.11 | 0.35 | 0.28 | |||||
| Quietness of hospital | 1 | 0.08 | 0.30 | 0.22 | ||||||
| Discharge information | 1 | 0.29 | 0.29 | |||||||
| Overall hospital rating | 1 | 0.68 | ||||||||
| Recommend the hospital | 1 |
Abbreviation: HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems.
aPatient-level Pearson correlations of rescaled linear means of HCAHPS measures for patients discharged between April 2011 and March 2014 (27 369 surveys). All correlations are significant at the P < .001 level.