| Locating a certified MM physician | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Setting up an appointment | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Getting a referral number | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Communication from the state | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Wait-time to get approval | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Navigating the Web site | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Providing documents via website | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Payment online | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Contacting an ATC | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| Overall experience | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
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