Table 2.
Association between Patient Experience Scores and Risk-adjusted Chronic Obstructive Pulmonary Disease Readmission Quartile
| HCAHPS Domain | COPD Readmission Quartile (mean ± SD) |
P Value | |||
|---|---|---|---|---|---|
| Lowest (n = 744) | Mid-Low (n = 695) | Mid-High (n = 611) | Highest (n = 736) | ||
| Communication with nurses | 91.0 ± 2.2 | 90.9 ± 2.3 | 90.8 ± 2.4 | 90.4 ± 2.6 | <0.01 |
| Communication with doctors | 91.7 ± 2.0 | 91.7 ± 2.2 | 91.5 ± 2.2 | 91.2 ± 2.3 | <0.01 |
| Hospital staff responsiveness | 84.8 ± 3.5 | 84.6 ± 3.8 | 84.3 ± 3.8 | 83.5 ± 4.2 | <0.01 |
| Pain management | 87.4 ± 2.1 | 87.4 ± 2.3 | 87.1 ± 2.3 | 86.6 ± 2.6 | <0.01 |
| Communication on medication | 78.4 ± 3.6 | 78.1 ± 3.8 | 77.8 ± 3.8 | 77.2 ± 3.9 | <0.01 |
| Cleanliness | 86.9 ± 3.4 | 86.7 ± 3.4 | 86.5 ± 3.5 | 86.1 ± 3.4 | <0.01 |
| Quietness | 82.5 ± 4.6 | 82.7 ± 4.7 | 82.0 ± 4.9 | 81.4 ± 4.8 | <0.01 |
| Care transition | 81.4 ± 2.4 | 81.2 ± 2.4 | 81.0 ± 2.5 | 80.4 ± 2.8 | <0.01 |
| Discharge information | 86.6 ± 3.2 | 86.2 ± 3.4 | 85.9 ± 3.5 | 85.2 ± 4.1 | <0.01 |
| Overall rating of hospital | 88.5 ± 2.9 | 88.3 ± 2.9 | 87.8 ± 3.1 | 87.3 ± 3.3 | <0.01 |
| Recommend hospital | 88.1 ± 4.0 | 87.6 ± 3.9 | 87.1 ± 4.3 | 86.5 ± 4.5 | <0.01 |
Definition of abbreviations: COPD = chronic obstructive pulmonary disease; HCAHPS = Hospital Consumer Assessment of Healthcare Providers and Systems.
Hospitals were divided into quartiles based on COPD readmission rates.