Table 2.
Parent Satisfaction With Physician and Staff Communication By Language And Ethnicity (N=862)
| Spanish-Speaking Latino (N=303) | English-Speaking Latino (N=127) | English-Speaking Non-Latino (N=432) | |
|---|---|---|---|
| Physician Communication | |||
| Greeted me in a way that made me feel comfortable* | 59.4% | 77.5% | 79.0% |
| Treated me with respect* | 66.1% | 84.9% | 84.1% |
| Interested in my ideas about my health* | 63.5% | 81.5% | 81.1% |
| Understood my main health concerns* | 65.6% | 83.2% | 83.1% |
| Paid attention to me* | 69.9% | 84.9% | 85.1% |
| Let me talk without interruptions* | 68.9% | 84.0% | 84.1% |
| Gave me as much information as I wanted* | 68.5% | 82.4% | 85.6% |
| Talked in terms I could understand* | 68.2% | 79.8% | 83.6% |
| Checked to be sure I understood everything* | 66.7% | 78.2% | 79.7% |
| Encouraged me to ask questions* | 66.1% | 73.1% | 79.0% |
| Involved me in decisions as much as I wanted* | 64.0% | 78.2% | 79.7% |
| Discussed next steps, including any follow-up plans* | 62.5% | 79.8% | 83.4% |
| Showed care and concern* | 66.8% | 84.9% | 83.9% |
| Spent the right amount of time with me* | 62.8% | 79.0% | 80.7% |
| Staff Communication | |||
| The doctor’s staff treated me with respect* | 65.0% | 80.8% | 80.9% |
*
Indicates p-value <0.01 for difference between Spanish-speaking Latino, English-speaking Latino, and English-speaking non-Latino parents