Table 4.
Satisfaction with opening hours, experience of making an appointment and overall experience in the General Practice Patient Survey 2013–2014
| Question | Number (unweighted; weighted percentages) of respondents |
|---|---|
| How satisfied are you with the hours that your general practitioner surgery is open?* | |
| Very dissatisfied | 21 305 (2.5; 3.1) |
| Fairly dissatisfied | 48 015 (5.6; 6.8) |
| Neither satisfied nor dissatisfied | 77 306 (9.0; 10.2) |
| Fairly satisfied | 352 262 (41.1; 42.7) |
| Very satisfied | 358 987 (41.8; 37.2) |
| Total | 857 875 |
| Overall, how would you describe your experience of making an appointment? | |
| Very poor | 26 881 (3.1; 4.1) |
| Fairly poor | 50 875 (5.9; 7.4) |
| Neither good nor poor | 99 458 (11.6; 13.9) |
| Fairly good | 334 833 (39.0; 40.9) |
| Very good | 346 279 (40.3; 33.8) |
| Total | 858 326 |
| Overall, how would you describe your experience of your general practitioner surgery? | |
| Very poor | 8 146 (0.9; 1.2) |
| Fairly poor | 25 043 (2.8; 3.6) |
| Neither good nor poor | 69 618 (7.9; 9.5) |
| Fairly good | 342 015 (38.7; 42.6) |
| Very good | 437 868 (49.6; 43.1) |
| Total | 882 690 |
903 357 survey respondents from 8005 general practices; data presented where available for each variable.
Weighted percentages account for survey design and non-response.
*Responses of ‘I'm not sure when my GP surgery is open’ were excluded (n=25 271).