Table 3.
Rates (95%CI) of compliance and self-referral to urgent care, and use of health services
| Compliance with triage advice | Self-referral to ED or hospital in 24 hoursc | |||
|---|---|---|---|---|
| Attend ED immediately | See doctor immediately, in 4 hours or 24 h | Self-care | ||
| Total number of calls | 1638 | 6384 | 1656 | 3066 |
| Number (compliance or self-referral) | 1124 | 4123 | 1284 | 215 |
| Rate (95%CI),% | 68.6 (66.4–70.9) | 64.6 (63.4–65.8) | 77.5 (75.5–79.5) | 7.0 (6.1–7.9) |
| Use of health services | ||||
| ED in 24 h | 1084 | 2038 | 75 | 189 |
| ED in 25–48 h | 13 | 48 | 20 | 26 |
| ED >48 h | 26 | 99 | 45 | 75 |
| Hospital in 24 hoursa | 40 | 64 | 17 | 26 |
| Hospital in 25–48 hoursa | 0 | 9 | 5 | 7 |
| Hospital >48 hoursa | 8 | 52 | 22 | 44 |
| MBS on the same day | 77 | 1352 | 101 | 247 |
| MBS in the next day | 75 | 670 | 154 | 349 |
| MBS in day 3 or later | 282 | 1800 | 1067 | 1834 |
| No linked record b | 33 | 252 | 150 | 269 |
a: There is no preceding ED record
b No linked record of ED visit, hospital admission or MBS claim until the next call
c: Dispositions include self-care, see doctor in 72 h or 2 weeks, and see a dentist or a health provider in 72 h, 2 weeks or when available