Table 5.

Pearson correlation coefficients between importance- and performance items on individual level and between average performance items in each country and the individual importance scores (mixed level)

Importance/performance items	Individual level	Mixed level
have a good understanding of my problems	.346 **	.322
allow me to have an input into the decisions regarding the treatment or help I receive	.277 **	.263
always take me seriously	.126 **	.167
always keep appointments punctually	.140 **	.081
not keep me in the waiting room for more than 15 minutes	.150 **	.054
inform me, in understandable language, about the medicines that are prescribed for me	.179 **	.170
prescribe medicines which are fully covered by the National Health System or social services	.080 **	-.057
always be easy to reach by telephone	.163 **	.184
make sure that I can see a specialist within 2 weeks after being referred to him/her	.135 **	.119
always communicate with other health and social care providers about the services I require	.281 **	.287

** p < .01