Table 1.
Pre-Call Experience, Call Experience, and Requirements Prior to Psychiatry Appointment
| N | Wtd % | |
|---|---|---|
| Pre-Call Experience: All Clinics (N=264) | ||
| Minutes to find correct phone number/contact information (N=264) | ||
| 1 minute | 69 | 27 |
| 2 minutes | 96 | 37 |
| 3–5 minutes | 85 | 32 |
| 6–10 minutes | 10 | 3 |
| 11–21 minutes | 4 | 1 |
| Number of call attempts (N=264) | ||
| 1 | 128 | 49 |
| 2 | 69 | 26 |
| 3 | 36 | 13 |
| 4 or 5 | 31 | 12 |
| Call Experience: Clinics Where Callers Were Able to Discuss Scheduling (n=248) | ||
| Number of people spoke with(n=248) | ||
| 1 | 105 | 43 |
| 2 | 50 | 21 |
| 3 | 32 | 12 |
| 4 | 22 | 8 |
| 5+ | 39 | 16 |
| Number of minutes on phone (n=248) | ||
| <5 minutes | 33 | 13 |
| 5–9 minutes | 96 | 40 |
| 10–14 minutes | 66 | 26 |
| 15–29 minutes | 53 | 21 |
| Requirements Prior to Psychiatry Appointment: Callers Who Were Given an Actual or Estimated Psychiatry Appointment Date (N=146) | ||
| Pre-intake steps required | ||
| Insurance pre-authorization | 7 | 5 |
| Phone screen/phone intake | 7 | 4 |
| Parent paperwork | 8 | 5 |
| School paperwork | 4 | 2 |
| PCP paperwork/referral | 9 | 6 |
| Other primary care/MD visit | 1 | 1 |
| Pre-intake appointment (screening, registration, triage, parents only) | 6 | 4 |
| Minimum number of in person appointments required (N=146) | ||
| None | 1 | 1 |
| One | 75 | 50 |
| Two | 39 | 28 |
| Three | 20 | 14 |
| Four or Five | 11 | 7 |
| Minimum number of therapy appointments required (N=146) | ||
| None | 87 | 58 |
| One | 38 | 38 |
| Two | 7 | 5 |
| Three or Four | 14 | 10 |
| Requirements Prior to Psychiatry Appointment: Callers Who Were Given an Actual or Estimated Psychiatry Appointment Date (N=146) | ||
| Minimum number of steps required (N=146) | ||
| None | 0 | 0 |
| One | 62 | 43 |
| Two | 38 | 26 |
| Three | 31 | 22 |
| Four | 11 | 6 |
| Five or Six | 4 | 3 |