Table 2.
Telehealth System Usability as Indicated by Telehealth Usability Questionnaire (TUQ) Results (n=4)
| Item | Median Score | Range (1–7) | |
|---|---|---|---|
| 1. | Telehealth improves my access to services, such as Powerful Tools for Caregivers. | 6.0 | (5.0–7.0) |
| 2. | Telehealth saves me time traveling to get to services. | 7.0 | (5.0–7.0) |
| 3. | Telehealth met my need to attend an educational program for caregivers. | 6.5 | (6.0–7.0) |
| Usefulness Scale Summary (Items 1–3) | 6.5 | (5.3–7.0) | |
| 4. | It was simple to use this system. | 6.0 | (4.0–7.0) |
| 5. | It was easy to learn this system. | 6.5 | (4.0–7.0) |
| 6. | I believe I could become productive quickly using this system. | 6.5 | (6.0–7.0) |
| 7. | The way I interact with this system is pleasant. | 6.0 | (4.0–7.0) |
| 8. | I like using this system. | 5.5 | (4.0–7.0) |
| 9. | The system is simple and easy to understand. | 6.5 | (4.0–7.0) |
| Ease of Use Scale Summary (Items 4–9) | 6.3 | (4.3–6.8) | |
| 10. | This system is able to do everything I would want it to be able to do. | 6.0 | (4.0–7.0) |
| 11. | I can easily talk to other caregivers using the telehealth system. | 5.5 | (4.0–7.0) |
| 12. | I can hear others clearly using the telehealth system. | 3.0 | (3.0–4.0) |
| 13. | I felt I was able to express myself effectively. | 6.5 | (5.0–7.0) |
| 14. | Using the telehealth system, I can see others as well as if we met in person. | 4.5 | (3.0–7.0) |
| Effectiveness Scale Summary (Items 10–14) | 4.9 | (4.4–6.2) | |
| 15. | I think the classes provided over telehealth are the same as in-person classes. | 3.0 | (1.0–7.0) |
| 16. | Whenever I made a mistake using the system, I could recover easily and quickly. | 6.0 | (4.0–7.0) |
| 17. | The system gave error messages that clearly told me how to fix problems. | 3.0 | (2.0–4.0) |
| Reliability Scale Summary (Items 15–17) | 4.2 | (3.0–6.0) | |
| 18. | I feel comfortable communicating with others using the telehealth system. | 6.0 | (5.0–7.0) |
| 19. | Telehealth is an acceptable way to receive services. | 6.5 | (5.0–7.0) |
| 20. | I would use telehealth services again. | 7.0 | (7.0–7.0) |
| 21. | Overall, I am satisfied with the telehealth system. | 6.5 | (6.0–7.0) |
| Satisfaction Scale Summary (Items 18–21) | 6.5 | (6.0–6.8) | |
| Total average | 5.7 | (5.0–6.4) |
Note. Two participants did not respond to item 17, as they did not find it relevant to them. All other items had a response from all four participants.