Table 2.
Methods of complaining (represented by the recipient of the complaint), classified by age group
| Recipient | “Older” 65 and above | “Younger” Under 64 | Total | Row % | ||||
|---|---|---|---|---|---|---|---|---|
| N | Written (%) | Oral (%) | N | Written (%) | Oral (%) | |||
| Local recipients | 55 | 14.5 | 85.5 | 155 | 17.4 | 2.6 | 210 | 62.2 |
| Senior HMO administration | 11 | 72.7 | 27.3 | 31 | 54.8 | 5.2 | 42 | 12.4 |
| Official bodies (Ombudsman) | 12 | 83.3 | 16.7 | 55 | 60.0 | 0.0 | 67 | 19.8 |
| External entities | 8 | 62.5 | 37.5 | 11 | 63.6 | 6.4 | 19 | 5.6 |
| Totals | 86 | 36.0 | 64.0 | 252 | 33.3 | 6.7 | 338 | 100 |
Row % row total as a per cent of total respondents