Table 1.

Results of the service provision survey relating to nonattendance rates and the assessment appointment process for 2013.

	Service 1	Service 2	Service 3	Service 4
Description of assessment appointment process	Contact by telephone, then send appointment letter with date and time	Send appointment letter with date and time	Opt-in process via letter. Patient to contact service within 2 weeks	Opt-in process via letter. Patient to contact service within 2 weeks
Resources provided before assessment	Map to service	Outcome measures packet	Some monitoring or dietician advice if advised by clinician	Outcome measures packet, information about service, map to service, questions about demographics
Average length of wait (referral to assessment)	14 days	2.5 months	Not reported	34 days
n suitable for outpatient assessment (in the year 2013)	172	135	153	352
n did not opt ina (% of suitable referrals)	N/A	N/A	24 (16)	86 (24)
n suitable outpatient referrals who did not attend appointment (% of suitable referrals)	33 (19)	14 (10)	25 (16)	16 (5)
Total who did not attend first assessment appointment (%)	33 (19)	14 (10)	49 (32)	102 (29)

^aThe number that did not schedule an appointment when invited to