Table 2.

Interview guide to explore SMGs in China's institutional care facilities.

Semi-structured interview questions	Interviewees
Background information
Q1. What is the scale of this facility (including beds and square meter)?	Facility owner/manager
Q2. How did you acquire this property? Is it rented or owned? Can you tell us whether there a rent fee or a property depreciation fee?	Facility owner/manager
Q3. How long has this facility been operating?	Facility owner/manager
Q4. How many care-staff do you have? What kind of care do you supply?	Facility owner/manager
Q5. What is the occupancy rate for each care type?	Facility owner/manager
Q6. Do you set strategic management objectives for facilities? If yes, please explain these objectives, such as business-driven or cost-driven goals.	Facility owner/manager
Q7. Can you list the facility operation expenses, including the operation and maintenance fee, utilities, and HSE expenses?	Facility owner/manager
Thoughts upon space management
Q8. Do you know the concept of space management? (This work includes space plans, space utilization audits, space occupancy cost audits, change management and space inventory.)	Facility owner/manager
Q9. Do you perform this space management work? If yes, please explain how to implement this work? What factors do you consider during the management implementation? Please list some existing completed space-related work.	Facility owner/manager
Q10. Do you have some space problems that could not be solved now, such as over-use or under-use, conflicting workflows and other users' complaints or any blocking factors for your business?	Facility owner/manager
Q11. Do you know how much space you have and how much space you will need in the future? Do you think the space is utilized efficiently?	Facility owner/manager
Q12. Do you know what is the cost per square meter in this facility? Or the facility operation cost per unit? Is the indicator of the cost being used for performance evaluation in your facility?	Facility owner/manager
Q13. Do you set indicators about the space environment in the satisfaction survey? If yes, what is the satisfaction rate for the space aspects?	Facility owner/manager
Q14. Do you consider whether space management can support your business (revenue and profitability growth, an increase in residents' satisfaction)? Are you willing to implement effective space management work?	Facility owner/manager/care staff
Q15. What kind of performance do you want to achieve through space management?	Facility owner/manager/care staff
Q16. What kind of space/environment would you desire? Do you think this facility's space satisfies your requirements? If not, please list the existing space problems.	Care staff/the elderly or their family
Q17. Please feel free to comment on any other space issues you would like to discuss.	All interviewees