Table 1.

Simulation observer guide

Evaluation domain	Time	Description of data collected during observations
Demographics and background		Brief outline of the purpose of simulated call
Technical domain		How well did the system perform? Technical problems (e.g. the system was slow)? Were problems fixed? How? Areas for improvement?
Clinical/professional domain		Clinician/professional behaviours
Organisational domain		Real or potential negative effects of using the video service? (e.g. effect on ability to read and follow guidelines)
Effectiveness domain		Impact of the service on the healthcare system? Benefits the service makes to the work/performance? Benefits to consumer?
Safety and quality domain		How safe is this service? What risks did you pick up on? How can those risks be minimised or avoided?