Table 4.
Items evaluated as strong or critical points by caregivers for the different phases of healthcare pathway
| Strong point | Weak point | Not evaluated | N/A | No. of respondents, n (%) | |
|---|---|---|---|---|---|
| Acute phase | |||||
| Communication modalities and information completeness | 34 (48.57) | 30 (42.86) | 6 (8.57) | — | 70 (100)a |
| Quantity of the received healthcare services | 41 (58.57) | 24 (34.29) | 5 (7.14) | — | 70 (100) |
| Quality of the received healthcare services | 38 (59.38) | 23 (35.94) | 3 (4.69) | — | 64 (100) |
| Decision about the center for the next phase of care | 35 (50.72) | 23 (33.33) | 11 (15.94) | — | 69 (100) |
| Waiting time for admission in the center of the next phase of care | 42 (60) | 19 (27.14) | 9 (12.86) | — | 70 (100) |
| Postacute phase (Rehabilitation) | |||||
| Center's reception modalities | 58 (85.29) | 10 (14.71) | 0 (0) | — | 68 (100) |
| Communication modalities and completeness of information | 56 (82.35) | 12 (17.65) | 0 (0) | — | 68 (100) |
| Visiting policies | 55 (80.88) | 12 (17.65) | 1 (1.47) | — | 68 (100) |
| Psychologist | 35 (50.72) | 17 (24.64) | 11 (15.94) | 6 (8.7) | 69 (100) |
| Social worker | 45 (65.22) | 11 (15.94) | 8 (11.59) | 5 (7.25) | 69 (100) |
| Nongovernment associations | 29 (42.02) | 20 (28.99) | 20 (28.99) | — | 69 (100)a |
| Setting | 61 (89.71) | 4 (5.88) | 3 (4.41) | — | 68 (100) |
| Decision about the center for the next phase of care | 41 (60.29) | 17 (25) | 10 (14.71) | — | 68 (100) |
| Waiting time for admission in the center of the next phase of care | 37 (54.41) | 9 (13.24) | 22 (32.35) | — | 68 (100) |
| Rehabilitation service's quality | 56 (81.16) | 11 (15.94) | 2 (2.9) | — | 69 (100) |
| Rehabilitation service's quantity | 50 (72.46) | 17 (24.64) | 2 (2.9) | — | 69 (100) |
| Long‐term care phase | |||||
| Center's reception modalities | 32 (57.14) | 4 (7.14) | 20 (35.72) | — | 56 (100) |
| Communication modalities and completeness of information | 37 (66.07) | 12 (21.42) | 7 (12.51) | — | 56 (100) |
| Visiting policies | 27 (48.21) | 5 (8.92) | 3 (5.35) | 21 (37.52) | 56 (100) |
| Presence of Psychologist for caregiver | 19 (33.92) | 12 (21.42) | 15 (26.78) | 10 (17.88) | 56 (100)a |
| Presence of Social worker | 27 (48.21) | 12 (21.42) | 4 (7.14) | 13 (23.23) | 56 (100) |
| Nongovernment associations | 16 (28.57) | 14 (25.01) | 26 (46.42) | — | 56 (100)a |
| Setting | 28 (50.0) | 5 (8.92) | 23 (41.08) | — | 56 (100) |
| Assistance in case of urgency/emergency | 42 (75.00) | 4 (7.14) | 4 (7.14) | 6 (10.72) | 56 (100) |
| Possible readmission in the same nursing home after hospitalization in other units | 19 (33.92) | 5 (8.92) | 4 (7.14) | 28 (50.02) | 56 (100) |
| Possible readmission in rehabilitation centers | 35 (62.50) | 3 (5.35) | 4 (7.14) | 14 (25.01) | 56 (100) |
| Care service's quality | 35 (62.50) | 11 (19.64) | 10 (17.86) | — | 56 (100) |
| Care service's quantity | 31 (55.35) | 16 (28.57) | 9 (16.08) | — | 56 (100) |
N/A, Not Applicable.
a
Percent (%) of “weak point” plus “not evaluated” responses > strong point response.