Table 2.
The Effect of PCP Turnover on Patient Experience of Care
| Experience of Care | Overall % of Patients Reporting a Positive Response | Adjusted Percentage Point Difference Associated With PCP Turnover (95% CI)a | P Value | |
|---|---|---|---|---|
| No PCP Turnover | PCP Turnover | |||
| How well physician/nurse communicates (n = 291 649) | 55.6 | 50.0 | −4.7 (−5.5 to −3.9) | <.001 |
| Rating of personal physician/nurse (n = 298 829) | 74.6 | 68.2 | −5.3 (−6.0 to −4.7) | <.001 |
| Getting needed care (n = 164 421) | 39.7 | 37.1 | −1.7 (−2.5 to −0.9) | <.001 |
| Getting care quickly (n = 110 816) | 38.5 | 36.5 | −1.1 (−2.1 to −0.1) | .04 |
| Overall rating of VA health care (n = 323 440) | 61.2 | 57.1 | −3.3 (−3.9 to −2.6) | <.001 |
Abbreviations: PCP, primary care provider; VA, Veterans Affairs.
a
Analysis was adjusted for age, sex, race/ethnicity, income, and baseline illness severity and included clinic-level fixed effects.