Table 2.

Ten most frequent positive and negative evaluative words in the comments 

Positive			Negative
Word	Frequency	Comments, N	Word	Frequency	Comments, N
Good	59 237	46 192	Bad	16 945	14 798
Excellent	49 090	38 128	Poor	15 274	12 548
Great	34 298	27 772	Worst	7 627	6 627
Best	25 556	21 641	Worse	7 289	6 447
Fantastic	15 186	12 915	Terrible	6 799	5 920
Brilliant	11 546	10 136	Awful	6 106	5 291
Wonderful	10 371	8846	Appalling	4 410	4 007
Amazing	9 749	8 081	Disgusting	3 246	2 913
Outstanding	5 019	4 277	Ridiculous	3 206	3 023
Exceptional	3 387	3 060	Useless	2 461	2 217
Total	223 439	18 105 (mean)	Total	73 363	6 379 (mean)