Table 7.

Reasons interpersonal skills were positively evaluated

Category	Percentage of sample (%)	Example of comment
Friendly and approachable	41	Some emergency Dentists treat people with indifference but not this one, lovely warm people, great atmosphere, many thanks.
Good communication with patients	27	The doctor I saw had an excellent manner. Answered all my questions. Wonderful service.
Listens to patients’ concerns	11	On the positive, the doctor has a great manner with their patients and takes time to listen to your story and symptoms.
Empathetic	9	They were brilliant and really cared; they had a fantastic bedside manner and is genuinely empathetic.
Patient centred	7	The doctors ’bedside manner’ is great. They take time to listen to concerns and talk through clearly and carefully the options to deal with my issues and problems.
Smiles	3	The nursing staff were very friendly and helpful, and with a very good attitude, always smiling which I imagine would go a long way to helping relieve any nerves some people may have.
Good sense of humour	2	Can’t fault the practice, courteous service good communication, all done with a relaxed manner and good humour.