Table 8.

Reasons interpersonal skills were negatively evaluated

Category	Percentage of sample (%)	Example of comment
Rude/impolite	54	Receptionist staff are disrespectful and have a complete bad attitude towards me and others over the phone, some may be kind but other than that they have a disgusting attitude, as for doctors, they are ok since they listen to me.
No one answers the phone	16	Extreme bad manners when you have to call the surgery 8 times (and counting) to ask to speak to a doctor (during the times they recommend).
Dismissive	11%	Bad manners Reception have a terrible attitude, very rude and dismissive.
Lazy	11	Worse still when I try and book a later date the only GP that is available is awful. Their attitude is diabolical and the snorting all the time is so off putting. I find them so rude and their lethargic attitude annoys me.
Does not listen to patients	5	Never have I witnessed such bad manners from a healthcare professional. Did not listen or care about anything I had to say.
Not smiling/look unhappy	3	One of the drs for children is especially bad attitude, they always showing unhappy face to my children who is afraid, and they were rude to my partner one time when he was not speaking good English.