Skip to main content
. Author manuscript; available in PMC: 2017 Aug 24.
Published in final edited form as: J Hosp Med. 2017 May;12(5):346–351. doi: 10.12788/jhm.2738

Table 1. Factors that contribute to each domain of the framework for overuse of care.

Domain Factors Evidence Specific impact Likely magnitude of effect on overuse
Culture of health care consumption
  • Consumerism and advocating for one's own health

  • Information found on the internet and through the media

  • General expectations about the appropriate amount and type of care

  • Belief that you get what you pay for

Strength: weak
None related to specific factors
Evidence related to:
  • Variations in care27, 55

  • General enthusiasm for screening56

Likely leads to more general utilization, overuse, and use of costlier alternatives Moderate
Patient factors and experiences
  • Prior health care experiences (patient and family)

  • Demographic factors and education

  • Health literacy and numeracy

  • Patient interactions with health center staff

  • Patient interactions with other clinicians

Strength: weak to strong
Evidence related to:
  • Impact of race/ethnicity on overuse and underuse57, 58

  • Patient expectations59, 60

  • Patient desire for investigation and answers61

Variable; can contribute to overuse or protect against overuse Moderate.
Interventions related to with patient demographics not defined
Culture of professional medicine
  • Influence of broad regulations and metrics

  • Value placed on finding answers, certainty

  • Value placed on doing things

  • Discomfort with discussing/admitting diagnostic uncertainty to others (strong vs. weak)

  • Fear of missing diagnoses

  • New high tech solutions more valued and reimbursed.

Strength: absent to moderate
No evidence exploring role of most individual factors
Evidence related to:
  • Association between local culture and overuse62-64(moderate evidence)

  • Physician factors and geographic variations65

Overuse performance measures can limit overuse but measures for preventing underuse may lead to overuse
Emphasis on certainty, technology and active intervention likely contribute to overuse
Moderate to high
Clinician attitudes and beliefs
  • Personality and personal biases

  • Poor numeracy and knowledge of evidence

  • Past experiences with other patients with the same condition

  • Knowledge of and attitudes toward particular patient

  • Fear of litigation (defensive medicine)

  • Clinician-clinician interactions

  • Clinician-staff interactions

  • Comfort with discussing cost or other issues

  • Discomfort with diagnostic uncertainty

Strength: weak
Evidence related to:
  • Physician beliefs and geographic variations28

  • Variation in utilization based on specific physician characteristics66-68

  • Self-reported drivers of physician overuse26

Traditionally mostly push toward more care
Poor numeracy, lack of knowledge, discomfort with uncertainty, sampling biases from past experiences, interactions with other clinicians, fear of litigation, and some personality traits likely lead to overuse
Patient continuity helps prevent overuse
High
Practice environment
  • Financial incentives

  • Practice norms within the group and expectations from the affiliated health system

  • Structures which influence specific practices

  • Risk of lawsuits

  • Performance metrics may encourage overuse

Strength: weak
Practice norms not well studied
Evidence related to:
  • Local cultural norms and aggressive care69-71

  • Residency training and utilization29, 72, 73

  • Financial incentives41, 74 (weak evidence)

  • General influence of practice setting75

  • Quality metrics may encourage too much care and overuse76, 77

Local cultural norms are influential (including local training culture)
Other factors vary based on specifics
High
The patient-clinician interaction
  • Specific communication styles

  • Concordance of culture, race, language, and gender

  • Prior experiences with each other

  • Visit priorities

Strength: moderate for shared decision making, continuity, weak for other factors
Evidence related to:
  • Continuity of care and overuse21

  • Continuity of care and utilization22,23

  • Communication24

  • Shared decision making and overuse25

Continuity of care likely reduces overuse
Shared decision making likely reduces overuse
Unclear impact of culture and language
High

Note: Likely magnitude of effect on overuse was determined by author consensus based on strength and breadth of evidence and other factors