Table 2.
Search term groupings* | Description | n (%) | |
---|---|---|---|
Symptom | A search term querying a descriptive symptom, but not a specific diagnosis by name | 133 (54.7%) | “Blood in urine” (pt 386) “stiff neck” (pt 768) “pressure in the ears” (pt 610) |
Diagnosis | A search term querying a diagnosis by name (and or symptoms related to a diagnosis by name) | 77 (31.7%) | “UTI” (pt 452) “meningitis” (pt 459) “heart attack” (pt 375) |
Treatment options | A search term querying treatment options for different diagnoses or symptoms | 3 (1.2%) | “elbow surgery” (pt 466) “natural alternatives to reduce swelling” (pt 315) |
Anatomy | A search term querying items related to anatomy without clear reference to symptoms, diagnosis or treatment | 10 (4.1%) | “gall bladder” (pt 725) “stomach” (pt 666) |
ED processes or physicians | A search term querying things related to the hospital (e.g., availability of specialists), the emergency department and its processes (e.g., wait time) or specific physicians | 1 (0.5%) | “hand doctors” (pt 142) |
Other | Questions in which the main topic was unclear or did not fit into any of the above categories | 19 (7.8%) | “how often should I check my fever” (pt 495) “colonoscopy and kidney stone correlation” (pt 468) |
N=243 search terms from 170 patients.
pt, patient, ED, emergency department; UTI, urinary tract infection.