Stakeholder Experience And Implementation Factors |
Women |
Increased awareness and self-esteem |
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X |
Supportive friends and family members, peer-based learning |
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X |
Support groups that provide a space for social bonding, discussion, breaking down isolation, building social ties, changing social norms |
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X |
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Low literacy among women, migration of pregnant women |
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X |
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Community |
Support from community leaders |
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X |
Volunteers with prior experience working in intervention communities and trusted by community |
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X |
X |
Volunteers with strong relationships with health services enabling better linkages between communities and health services |
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X |
Community awareness and support; participatory analysis and community dialogue combined with critical reflection and social analysis to identify hidden issues and underlying, root causes |
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X |
X |
Peer pressure to prevent harmful practices by traditional healers, violence against women, early marriage, dowry |
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X |
Strengthening existing community governance structures related to health and if they are not functional, either dissolving them or creating parallel mechanisms to ensure community voice |
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X |
X |
X |
Increased frequency of health committee meetings, although community members were not aware of this |
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X |
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Community awareness of health committee roles and responsibilities |
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X |
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Community action to improve inputs for local health care services fostering a sense of mutual commitments to improving health |
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X |
X |
Explicit equity considerations: Separate meetings within communities to ensure representation of interests by marginalized groups; Tailored capacity-building and accompaniment processes; Identification of champions from among the most poor and marginalized. |
Social inequality, caste hierarchies, gender discrimination |
X |
X |
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Feeling by community members that sharing information on entitlements was futile, incomprehensible or fearful |
X |
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Vested interests from local elected representatives that are unresponsive to community development needs. |
X |
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Health Providers |
Health provider knowledge about patients’ rights |
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X |
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Health providers awareness that their performance was being discussed at local council meetings |
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X |
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X |
Health Administrators And Policy Makers |
Relationships between individuals across levels of the health system |
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X |
X |
Non Governmental Organisation |
Additional capacity building, credibility and visibility for non-governmental organisation |
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X |
Cross-Cutting Implementation Considerations |
Characteristics of tools |
Posting information on free services and use of suggestion boxes were effective, in contrast to posters on patient’s rights and obligations which on their own were not effective |
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X |
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Simple checklists and indicators that reflect community experience and are observable by them |
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X |
X |
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Strategic orientation |
Working with communities and health workers to raise awareness of rights, rather than just one side |
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X |
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X |
Fostering a common language, clarifying rules to counter power imbalances, fostering dialogue and mutual understanding, supporting a constructive rather than confrontational approach |
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X |
X |
X |
Multi-level and multi-stakeholder initiatives that build synergies from household level interventions, community actions, health facility interventions to broader systems wide initiatives |
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X |
Strategic planning and concrete operationalization |
Situational analysis of community, health care system, local governance and higher level policy and management linkages; |
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X |
X |
X |
Time and capacity-building of all stakeholders; Iterative processes to support changed attitudes and norms |
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X |
X |