| Problem |
Improvement principle |
Intervention |
| Waiting time too long |
Rearrange steps of process |
X ray pictures taken during laboratory analysis time |
|
Reduce number of process steps |
Network printer installed at physicians office |
|
Coordinate with other units of system |
Rescheduling of patient appointments |
| Patient not aware of reason for waiting time |
Explain processes of care |
Local information leaflet |
| Fragmented work situation |
Reduce number of process steps |
Network printer installed at physicians office |
| Waste of time because of difficulty in gaining up to date information during consultations |
Simplify presentation of information, use potential of information technology |
Tabulate crucial patient information in electronic file |
