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. 2017 Aug 25;3:35. doi: 10.21037/mhealth.2017.07.04

Table 3. Fidelity of provider training strategies and monitoring plan for 24-START.

Goal Description from NIH BCC Strategies used in 24-START Fidelity Monitoring Plan for 24-START
Standardized Training Ensure that training is conducted similarly for all providers Standardized protocols and training materials: Provider training records
□ Study design
□ Behavior Change Taxonomy training
□ Motivational Interviewing training
□ Fidelity protocol overview
□ Data collection procedures
□ Data quality procedures
Ensure provider skill acquisition Train providers to well-defined performance criteria Role playing Provider training records
Participant scenarios Provider training records
Coaching calls checklists Monthly audit of coaching call checklists
Recording coaching calls Quarterly review of random selection of calls
Coaching calls checklists Monthly audit of coaching call checklists
Minimize ‘drift’ in provider skills Ensure provider skills do not decay over time Audio record coaching calls Quarterly review of random selection of calls
Weekly meetings with PI and intervention staff to discuss intervention strategies and problem solve difficult situations NA
Standardized training of all providers: Provider training records
□ Behavior Change Taxonomy training
□ Motivational Interviewing training
Accommodate provider differences Ensure adequate level of training in providers of different skills level, experience or professional background Coaching call checklist Monthly audit of coaching call checklists
Recording coaching calls Quarterly review of random selection of calls

, coaching call checklists include standard methods for preparing for coaching calls, content areas to be covered in calls, and prompts for use of Motivational Interviewing. NIH BCC, NIH Behavior Change Consortium.