Table 2.
Family members’ perceptions of ICU quality of care (euroFS-ICU)
| Total | Denmark | The Netherlands | p a | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Valid n b | % “Excellent”c | % “Very good”d | Valid n b | % “Excellent”c | % “Very good”d | Valid n b | % “Excellent”c | % “Very good”d | ||
| Concern and caring toward patient | 1070 | 55.2 | 34.2 | 566 | 63.8 | 32.0 | 504 | 45.6 | 36.7 | <0.001 |
| Symptom management | ||||||||||
| Pain | 1008 | 42.8 | 41.4 | 547 | 50.6 | 41.5 | 461 | 33.4 | 41.2 | <0.001 |
| Breathlessness | 928 | 45.2 | 37.7 | 500 | 55.8 | 34.6 | 428 | 32.7 | 41.4 | <0.001 |
| Agitation | 970 | 35.8 | 37.9 | 513 | 42.1 | 39.8 | 457 | 28.7 | 35.9 | <0.001 |
| Atmosphere of the ICU | 1075 | 47.2 | 35.9 | 571 | 53.4 | 34.7 | 504 | 40.1 | 37.3 | <0.001 |
| Consideration of family needs | 1066 | 40.5 | 35.9 | 567 | 46.0 | 36.7 | 499 | 34.3 | 35.1 | <0.001 |
| Emotional support | 1034 | 36.3 | 36.2 | 550 | 42.0 | 37.3 | 484 | 29.8 | 34.9 | <0.001 |
| Opportunity to be present at bedside | 1076 | 51.2 | 33.0 | 572 | 57.0 | 31.5 | 504 | 44.6 | 34.7 | <0.001 |
| Ease of getting information | 1071 | 45.6 | 37.6 | 570 | 52.5 | 36.7 | 501 | 37.7 | 38.7 | <0.001 |
| Understanding of information | 1070 | 41.2 | 40.6 | 568 | 43.7 | 44.7 | 502 | 38.5 | 35.9 | 0.001 |
| Honesty of information | 1070 | 44.6 | 35.7 | 567 | 52.7 | 35.3 | 503 | 35.4 | 36.2 | <0.001 |
| Completeness of information | ||||||||||
| What was happening | 1065 | 36.7 | 39.7 | 566 | 42.8 | 41.2 | 499 | 29.9 | 38.1 | <0.001 |
| Why things were being done | 1063 | 37.7 | 38.2 | 565 | 44.8 | 39.5 | 498 | 29.7 | 36.8 | <0.001 |
| Consistency of information | 1057 | 31.3 | 36.7 | 558 | 37.1 | 39.6 | 499 | 24.9 | 33.5 | <0.001 |
| Overall quality of information | ||||||||||
| By doctors | 1045 | 37.2 | 37..1 | 550 | 41.3 | 37.5 | 495 | 32.7 | 36.8 | 0.004 |
| By nurses | 1067 | 40.0 | 38.7 | 565 | 49.7 | 37.7 | 502 | 29.1 | 39.8 | <0.001 |
| Inclusion in decision-making processes | 906 | 30.8 | 36.3 | 466 | 33.7 | 36.3 | 440 | 27.7 | 36.4 | 0.094 |
| Support during decision-making processes | 839 | 35.8 | 36.6 | 436 | 39.7 | 42.0 | 403 | 31.5 | 30.8 | <0.001 |
The “Family Satisfaction in the ICU” (euroFS-ICU) is Part 1 of the European quality questionnaire (euroQ2)
a P values for differences between countries were based on a clustered regression model with country as predictor and the five-category satisfaction item as outcome
bExcludes respondents who indicated that the item was inapplicable or who failed to provide a response
cPercentage of family members who indicated that this aspect of care was “Excellent” with the valid number as the denominator
dPercentage of family members who indicated that this aspect of care was “Very good,” with the valid number as the denominator