Table 2.

Description of Variables.

SATS	Overall satisfaction of the patient, measured and coded on a scale of −3 to +3
PCCARE	Whether the patient positively commented about emergency care. 1 = yes, 0 = no
NCCARE	Whether the patient negatively commented about emergency care. 1 = yes, 0 = no
PCDOC	Whether the patient positively commented about doctors. 1 = yes, 0 = no
NCDOC	Whether the patient negatively commented about doctors.1 = yes, 0 = no
PCNURS	Whether the patient positively commented about nurses. 1 = yes, 0 = no
NCNURS	Whether the patient negatively commented about nurses. 1 = yes, 0 = no
PCCOM	Whether the patient positively commented about communication. 1 = yes, 0 =no
NCCOM	Whether the patient negatively commented about communication. 1 = yes, 0 = no
PCSCD	Whether the patient positively commented about scheduling. 1 = yes, 0 = no
NCSCD	Whether the patient negatively commented about scheduling. 1 = yes, 0 = no
PCINFR	Whether the patient positively commented about infrastructure. 1 = yes, 0 = no
NCINFR	Whether the patient negatively commented about infrastructure.1 = yes, 0 = no