Doctor: How are you going with taking your pills? [Open question using the patient’s usual name for their tablets] Patient: Yes, good Doctor: Remembering to take them regularly? [Gentle probe question] Patient: Yes, usually Doctor: Many people forget to take their pills occasionally [Normalising statement responding to patient’s answer to the probe question] Patient: Hmm Doctor: Just thinking about the last couple of weeks – have you missed taking your pills on any occasion? [Specific probe asking directly about missed doses]