Table 1.
Difference in level of satisfaction by socio-demographic, geography and supply side factors
| Variables | Total | Satisfaction | ||||
|---|---|---|---|---|---|---|
| N | % | Mean satisfaction score a | Standard deviation | %b | P | |
| Socio-demographic characteristics | ||||||
| Age (years) | ||||||
| < 20 | 109 | 24.4 | 3.16 | 1.55 | 50.0 | 0.712 |
| 20–29 | 300 | 67.1 | 3.21 | 1.46 | 47.5 | |
| ≥ 30 | 38 | 8.5 | 3.09 | 1.41 | 41.2 | |
| Parity | ||||||
| Primi | 263 | 58.8 | 3.11 | 1.50 | 44.4 | 0.155 |
| Multi | 184 | 41.2 | 3.27 | 1.44 | 51.3 | |
| Education status | ||||||
| Never attended school | 92 | 20.6 | 3.04 | 1.44 | 41.9 | 0.588 |
| Primary education | 57 | 12.8 | 3.21 | 1.40 | 45.2 | |
| Secondary education | 204 | 45.6 | 3.22 | 1.46 | 51.8 | |
| Further education | 94 | 21.0 | 3.26 | 1.59 | 46.3 | |
| Caste/Ethnicity | ||||||
| Brahmin/Chhetri | 164 | 36.7 | 3.25 | 1.45 | 45.3 | 0.001 |
| Terai/Madhesi other caste | 91 | 20.4 | 2.94 | 1.53 | 38.3 | |
| Dalits | 68 | 15.2 | 3.15 | 1.49 | 50.0 | |
| Newar | 15 | 3.4 | 2.70 | 1.43 | 29.5 | |
| Janajati | 96 | 21.5 | 3.60 | 1.38 | 68.7 | |
| Muslim | 13 | 2.9 | 2.34 | 1.11 | 10.1 | |
| Geographic/assessable factors | ||||||
| Ecological zone | ||||||
| Mountain | 38 | 8.50 | 3.63 | 1.22 | 51.1 | <0.001 |
| Hill | 136 | 30.4 | 3.70 | 1.27 | 68.5 | |
| Terai | 273 | 61.1 | 2.81 | 1.50 | 33.3 | |
| Place of residence | ||||||
| Urban | 346 | 77.4 | 2.89 | 1.31 | 32.6 | <0.001 |
| Rural | 101 | 22.6 | 3.25 | 1.12 | 80.6 | |
| Reaching time (minutes) | ||||||
| < 30 | 167 | 37.3 | 3.40 | 1.45 | 54.3 | 0.041 |
| 30–59 | 160 | 35.8 | 2.95 | 1.48 | 38.4 | |
| ≥ 60 | 120 | 26.9 | 3.15 | 1.46 | 48.5 | |
| Supply side factors | ||||||
| Type of health facility | ||||||
| Higher level hospital | 258 | 57.7 | 2.89 | 1.44 | 32.6 | 0.060 |
| District hospital | 129 | 28.9 | 3.07 | 1.45 | 52.6 | |
| PHCC | 38 | 8.5 | 4.38 | 0.93 | 83.2 | |
| HP/SHP | 22 | 4.9 | 3.96 | 1.39 | 73.2 | |
| Waiting time (minutes) | ||||||
| < 30 | 367 | 82.1 | 3.39 | 1.43 | 53.5 | <0.001 |
| 30–59 | 28 | 6.3 | 2.00 | 1.27 | 19.3 | |
| ≥ 60 | 52 | 11.6 | 2.03 | 1.10 | 9.2 | |
| Overcrowding at maternity department | ||||||
| Yes | 219 | 48.0 | 2.51 | 1.25 | 30.8 | <0.001 |
| No | 228 | 51.0 | 3.13 | 1.35 | 63.8 | |
| Paid for the service sought in health facility | ||||||
| Yes | 292 | 65.3 | 2.95 | 1.49 | 43.6 | <0.001 |
| No | 155 | 34.7 | 3.56 | 1.36 | 53.6 | |
| Interpersonal communication | ||||||
| Give chance to ask any concerns | ||||||
| Yes | 117 | 26.2 | 3.69 | 1.40 | 66.1 | <0.001 |
| No | 330 | 73.8 | 3.00 | 1.46 | 40.9 | |
| Scolded by staff | ||||||
| Yes | 21 | 4.7 | 1.23 | 0.58 | 0.0 | 0.011 |
| No | 426 | 95.3 | 3.30 | 1.42 | 50.4 | |
| Advised on danger signs of mother | ||||||
| Yes | 227 | 50.8 | 3.49 | 1.41 | 56.4 | 0.013 |
| No | 220 | 49.2 | 2.77 | 1.45 | 35.2 | |
| Advised on danger signs of newborn | ||||||
| Yes | 218 | 48.8 | 3.52 | 1.39 | 56.8 | 0.012 |
| No | 229 | 51.2 | 2.77 | 1.46 | 35.7 | |
| Advised for exclusive breastfeeding | ||||||
| Yes | 274 | 61.3 | 3.46 | 1.38 | 53.4 | 0.049 |
| No | 173 | 38.7 | 2.62 | 1.49 | 35.2 | |
| Counsel on family planning | ||||||
| Yes | 168 | 37.6 | 3.58 | 1.32 | 59.6 | 0.511 |
| No | 279 | 62.4 | 2.89 | 1.51 | 38.5 | |
| Structural factors | ||||||
| Availability of drinking water | ||||||
| Yes | 240 | 53.7 | 3.45 | 1.39 | 56.7 | 0.029 |
| No | 179 | 40.0 | 2.66 | 1.47 | 30.4 | |
| Don’t know | 28 | 6.3 | 2.95 | 1.64 | 36.3 | |
| Any unknown person entered in the delivery room | ||||||
| Yes | 64 | 14.3 | 3.27 | 1.45 | 33.9 | 0.213 |
| No | 365 | 81.7 | 2.97 | 1.45 | 50.1 | |
| Don’t know | 18 | 4.0 | 3.04 | 1.59 | 47.8 | |
a the satisfaction score was constructed by giving scores: fully satisfied = 5, satisfied = 4, neutral = 3, dissatisfied = 2, fully dissatisfied = 1
bthe satisfaction proportion was constructed adding the proportions: fully satisfied = 5; satisfied = 4