Table 4.

Comment categories with counts and ratios of positive and negative comments

Comment category	Negative comments (n=)	Positive comments (n=)	Negative to positive ratio (n: 1)	Overall ratio (+ve/–ve)	CUP dataset coverage (%)
1. Cross cutting themes
Interagency communication	351	139	2.38	-ve	15.3
Patient information	89	221	0.40	+ve	10.4
Waiting for appointments/investigations	88	72	1.24	-ve	5.2
Waiting on the day	299	12	24.9	-ve	10.2
Investigations—receiving results	165	37	4.46	-ve	6.32
2. Healthcare professionals
GPs	220	91	2.41	-ve	6.32
Consultants	49	98	0.50	+ve	4.8
Nursing	284	409	0.69	+ve	22.7
Clinical nurse specialists	28	72	0.39	+ve	3.3
3. Treatment specialisms
Accident and emergency	28	12	2.33	-ve	1.3
Chemotherapy	58	282	0.21	+ve	11.1
Radiotherapy	32	81	0.39	+ve	3.7
Surgery	170	350	0.49	+ve	17.0
Palliative care	2	40	0.05	+ve	1.3
Post-treatment care	38	32	1.19	-ve	2.3
4. Other quality of life concerns
Emotional, social and psychological needs	39	17	2.29	-ve	1.3
Financial concern	75	7	10.71	-ve	2.7

CUP, cancer of unknown primary; GPs, general practitioners.