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. 2017 Oct 2;12(10):e0185483. doi: 10.1371/journal.pone.0185483

Table 4. Proxies responses to the question: “Which page or part of the booklet did you find upsetting and why was it upsetting? (N = 122).

Theme and exemplar quotes Number of quotes
Acknowledgement that critically ill patients may die 15 (12%)
 “Anytime you talk about death that's always upsetting because people don't want to address that option, even though it is inevitable.
 “The part that talked about the patient could die.
Page 15 which states: “Some patients are so sick, that their goals cannot be reached. If you are worried that your loved one is dying and treatment will not help, ask a doctor: “Is it time to let go?”) 12 (10%)
 “Page 15—it’s hard to see!
 “Page 15. It’s hard to ask the doctor: ‘Is it time to give up?’”
The section of the booklet containing examples of patient goals 10 (8%)
 “The goals are sad.
 “Reading about goals.
Making decisions 9 (7%)
 “Just the fact that they [proxies] will have to make decisions.
 “The reality of letting go and needing to make a decision.
Uncertainty about the patient’s prognosis 8 (7%)
 “When it says [that] no one knows exactly what will happen.
 “You never really know what will happen to someone you love.
Parts of the booklet related directly to the proxy’s loved one in the ICU 7 (6%)
 “Page 23 because that is what it looked like when we were talking about whether to take him off the ventilator.
 “Because we are here with a son who may die.
Acknowledgement that some patients aren’t able to return to living in their homes 6 (5%)
 “Knowing that a patient’s not going to come home. I don’t like to hear that part.
 “Thinking about if they won’t come home.
The situation faced by families in the ICU is upsetting–not the booklet content 6 (5%)
 “The whole situation is upsetting, not one particular page.
 “Some people don’t realize the seriousness of this situation. People could die!
Page 11 which states: “But many people have problems that cannot be cured like severe lung disease, kidney failure, and end-stage cancer. These people have important goals too.” 6 (5%)
 “Page 11, because some of these run in my family.
 “Page 11. My husband has some of those.
Use of the word “die” 3 (2%)
 “The use of the word ‘die.’ It feels a little cold. Maybe use something with less of a punch like ‘passing.’”
 “All the pages that have the death word because it’s just too upsetting to think your loved one is going to die.
Negativity 1 (1%)
 “Because it was negative. Because God can heal anything. It was negativity that you’re putting on people.