Table 2.

Affinity matrix

Factor	Article reference number	Frequency
Improved outcomes	8 9 11 13 15–18 20–26 31–33 38–41 47 50	24
Preferred modality	8 9 11 14 15 19 22 26 34 43 44 46	12
Ease of use	18 19 23 26 28 36–38 46 49 50	11
Low cost or cost savings	10 14 16 20 21 23 26 34 50	9
Improved communication	24 27 31 36 37 39 42 45 49	9
Travel time	10 12 20 30 36 43 48 51	8
Improved self-management	13 21 23 28 31 32 48	7
Quality	16 19 29 32 40	5
Increased access	19 42 46 48	4
Increased self-awareness	31 34 35 38	4
Decreased wait times	16 43 48 49	4
Fewer miles driven	10 14 20 51	4
Decreased in-person visits	12 39 43	3
Improved self-efficacy	13 23 31	3
Good modality for education	15 34 44	3
Low time to manage	37 39 49	3
Improved medication adherence	13 38 44	3
Decreased readmissions	9 21	2
Fewer missed appointments	44	1
		119