Table 1.

Details of HOPE intervention

The HOPE sessions are flexibly tailored to suit the participant and their progress.

The expected frequency is for participants to receive up to six 1-h sessions over a 2-month period.

The intervention will take place in the service user’s homes, the service providers’ office or place of the service user’s choosing.

The HOPE worker may travel with the participant to other organisations, e.g. debt advice agencies.

Tasks for the HOPE worker will include:

• Assessment of need and creating a support plan.

• Helping with correspondence/interpretation of DWP letters.

• Welfare benefits advice.

• Support in accessing key agencies (such as benefits or free debt advice).

• Supporting and connecting with other community resources, including mental health care.

• Participants are free to stop the sessions before they have received all six if they feel they are no longer useful.