Table 2.

Operational information and parameters in an outpatient (block) appointment system.

Patients

Number of appointments per session

Number of patient classes

Set of patient class and distribution

Number of paths by patient class

Set of paths by patient class

Distribution of visitors per patient

Patient punctuality

Probability of arriving early/late

Distribution of earliness by patient class

Distribution of tardiness by patient class

Resources

Resource groups (resource units in group)

Available start time by resource unit

(Initial) allocation plan of resource units to procedures

Skill set by resource unit

Procedures

Number of procedures

Set of procedures, operating mode and capacity (single/batch)

Procedure duration by patient class

Movement time between successive procedures (including record handling)

Operating environment

Duration of appointment session

Number of time blocks in appointment session

Start time of time blocks

Appointment schedule

(Initial) distribution of appointments by time block

Minimum number of appointments per time block