| Patients |
| 250 appointments per session |
| 4 patient classes and 8 paths (with details in Table 9) |
| Distribution of visitors per patient = {0 (70%), 1 (23.3%), 2 (6.7%)} |
| Patient punctuality |
| Probability of arrival status = {0.7 (early), 0.3 (late)} |
| Empirical data on earliness (min) |
| Patient class 1 to 3: {1, 8, 10, 12, 13, 14, 15, 16, 24, 30, 37, 47, 80, 121}; |
| Patient class 4: {13, 20, 21, 25, 27, 31, 32} |
| Empirical data on tardiness (min) |
| Patient class 1 to 3: {0, 6, 8, 8, 11, 16} |
| Patient class 4: {3, 6, 30, 59} |
| Resources |
| Doctors (D1,…, D8), nurses (N1,…, N16), educational video (TV) |
| Available start time (in minute) = {30 for doctors, 0 otherwise} |
| (Initial) allocation plan of resource units to procedures (Table 4) |
| Skill set by resource unit (assumption in Table 6) |
| Procedures |
| A total of 8 procedures |
| Set of procedures, operating mode and capacity (single/batch) (Table 5) |
| Procedure duration by patient class (Table 5) |
| Movement time between successive procedures (Table 5) |
| Operating environment |
| 4.5 hours (or 270 min) of appointment session |
| 12 time blocks in appointment session |
| Start time of time blocks (in minute) = {0, 15, 30, 45, 60, 75, 90, 105, 120, 135, 150, 165} |
| Appointment schedule |
| (Initial) distribution of appointments = {16, 41, 19, 38, 19, 20, 23, 19, 14, 15, 13, 13} |
| A minimum of 6 appointments per time block |
