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. 2017 Oct 11;17:145. doi: 10.1186/s12911-017-0541-2

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© The Author(s). 2017

Open AccessThis article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.

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Fig. 2 — Care Experience Flow Map of the B2C model for telemonitoring patients with chronic heart failure (time in minutes). The map shows the experience of the patient on the B2C telemonitoring service, with a flow from one state to another, and time in minutes spent in each state. The flow is segmented according to the institution of care. The map shows what the experience of exchange in the B2C telemonitoring is, and is not exhaustive. Adapted from Patient and Family Centered Care Innovation Center of UPMC (PFCC, 2016)