TABLE 1.
Summary of quality indicators before and after SLMTA implementation.
| Indicator | 2010 % | 2011 % | 2012 % | 2013 % |
|---|---|---|---|---|
| EQA results† | 47 | 78 | 86 | 87 |
| Staff punctuality | N/A | 49 | 77 | 82 |
| Clinician complaints‡ | N/A | 83 | 28 | 16 |
| Customer complaints* | N/A | N/A | 3 | 22 |
| Sample rejection rate | N/A | 12 | 4 | 3 |
| Number of equipment repairs | N/A | 40 | 10 | 15 |
| Proportion of repairs by external engineer | N/A | 80 | 30 | 20 |
SLMTA, Strengthening Laboratory Management Toward Accreditation.
†
EQA, external quality assessment, based on 66 test panels per year; N/A, not available;
‡
Based on 76 submitted forms in 2011, 65 in 2012 and 252 in 2013;
*
Based on 204 submitted forms in 2012 and 85 in 2013.