Table 2.

Translation of key components of CTI into process measures

Key component	Description	Process measure(s)
A time‐limited, 9‐month intervention	The CTI worker should still be in touch with the client and be providing intervention up to the time of the 9‐month postdischarge due date.	Did you receive support services from the shelter organization since the last interview?
Decreasing intensity of services	CTI involves intensive outreach during Phase 1, then gradually decreases in intensity until Phase 3 when CTI is about monitoring.	How often did you meet your CTI worker/case manager in the past 3 months?
		How often did you talk to your CTI worker/case manager on the phone in the past 3 months?
In vivo (i.e., community‐based) needs assessment and provision of services	Preferably, the CTI worker should not provide shelter‐based standard case management in addition to CTI.	Is your CTI worker/case manager the same person who provided services to you in the shelter? Or is this someone else? (3‐month follow‐up only)
	The CTI worker should visit the client where he/she is living or receiving community services.	Where did you usually meet your CTI worker/case manager?
Early establishment of community linkages	The CTI worker should meet at least once a month with the client before discharge.	Did you already meet or talk to your CTI worker/case manager during shelter stay? (3‐month follow‐up only)
Strengthening of community linkages through negotiation and mediation	The CTI worker should encourage communication between the client and community linkages.	Do you receive help from other professionals or agencies to achieve your goals?
Maintaining contact with clients with histories of transience, in order to minimize drop‐outs	The CTI worker should have provided at least 7 months of active postdischarge intervention.	How often did you meet your CTI worker/case manager in the past 3 months?
		How often did you talk to your CTI worker/case manager on the phone in the past 3 months?

Descriptions of the key components were derived from the CTI fidelity scale (Conover & Herman, 2007).