Sample |
14 physicians and 5 nurses (same staff as in providing outpatient consultation process) |
14 physicians, 5 nurses, and 3 clerks (same staff as in preparing outpatient consultation process) |
17 physicians and 8 nurses (nurses perform clerical tasks) |
Participant selection criteria |
Must have completed the required training to use EHR
|
Must have completed the required training to use EHR
|
Must have completed the required training to use EHR
|
Must have used EHR from the moment of its implementation |
Must have used EHR from the moment of its implementation |
Must have used EHR from the moment of its implementation |
Setting |
Private office |
Examination room |
Inpatient ward |
Interaction |
User-system |
User-patient and user-system |
User-patient and user-system |
Procedure (per person) |
Direct observation while preparing outpatient consultation, asking opportunistic questions while observing, and semistructured follow-up interviews |
Direct observation while providing outpatient consultation and semistructured follow-up interviews |
Direct observation during ward rounds and postward round EHR usage and semistructured follow-up interviews |
Data analysis |
Transcribing and subsequent bottom-up coding of audiovisual recordings in ATLAS.ti. |
Transcribing and subsequent bottom-up coding of audiovisual recordings in ATLAS.ti. |
Transcribing and subsequent bottom-up coding of audiovisual recordings in ATLAS.ti. |