Table 3.

Quality assurance practices and provision of laboratory services reported by laboratory professionals working in public and private health institutions in Addis Ababa, Ethiopia (n=213)

Variable	Frequency (%)
Laboratory documentation (documents and records)
Yes	168 (78.9%)
No	45 (21.1%)
Adherence to the standard operating procedures
Yes	143 (67.1%)
No	70 (32.9%)
Customer services management
Yes	92 (43.2%)
No	121 (56.8%)
Equipment calibration & maintenance
Yes	128 (60.1%)
No	85 (39.9%)
Laboratory quality improvement activities
Yes	158 (74.2%)
No	55 (25.8%)
External quality assessment activities
Yes	179 (84.0%)
No	34 (16.0%)
Internal quality control activities
Yes	141 (66.2%)
No	72 (33.8%)
Providing diagnostic services for all requested tests
Yes	139 (65.3%)
No	74 (34.7%)
Providing uninterrupted laboratory services
Yes	92 (43.2%)
No	111 (52.1%)
No information	10 (4.7%)
Laboratory result verification
Yes	180 (84.5%)
No	33 (15.5%)
Laboratory results reported within turnaround time
Yes	143 (67.1%)
No	70 (32.9%)
Laboratory safety practices
Yes	140 (65.7%)
No	73 (34.3%)
Utilization of personal protective equipment
Yes	164 (77.0%)
No	49 (23.0%)
Provision of quality laboratory services
Yes	138 (64.8%)
No	75 (35.2%)