Table 4.

Association between client satisfaction and demographic characteristics

Satisfaction dimension	Factors	Satisfaction N (%)	p-value of Chi-square
1. Overall satisfaction	Age
	0–18	79 (73.2%)	0.078
	19–30	332 (84.5%)
	31–40	136 (80.0%)
	41–50	77 (81.9%)
	51+	88 (86.3%)
	Marital status
	Single/Never married	188 (78.7%)	0.033
	Married	484 (84.3%)
	Widowed	43 (91.5%)
	Divorced	36 (92.3%)
	Level of care
	Health Centre II	307 (85.8%)	0.0094
	Health Centre III	121 (88.3%)
	Health Centre IV	56 (72.7%)
	Hospital	183 (80.6%)
2. Satisfaction with Payments	Sex
	Male	147 (55.3%)	0.055
	Female	348 (62.3%)
	Education
	No education	82 (52.9%)	0.001
	Primary education	218 (66.9%)
	Secondary	142 (60.9%)
	Post-secondary	53 (47.8%)
	Occupation
	Not employed	18 (36.0%)	0.001
	Peasant farmer	265 (64.3%)
	Trader/business	66 (60.0%)
	Formally employed	38 (48.7%)
	Technician/craft	15 (68.2%)
	Other	93 (60.8%)
	Religion		0.087
	Protestant	317 (58.5%)
	Catholic	122 (58.9%)
	Muslim	44 (73.3%)
	Other	12 (75.0%)
3. Satisfaction with rights	Marital status
	Single/Never married	141 (64.7%)	0.066
	Married	311 (61.3%)
	Widowed	31 (75.6%)
	Divorced	16 (47.1%)
	Religion
	Protestant	319 (60.3%)	0.079
	Catholic	137 (68.8%)
	Muslim	31 (55.5%)
	Other	12 (75.0%)