Table 2.
MUR-PSQ-v2 items and their loadings on the two extracted factors
| Survey item | Factor 1 | Factor 2 |
|---|---|---|
| 1. I am satisfied with the pharmacist’s explanation of the aims of the MUR service to me | 0.50 | 0.22 |
| 2. I am satisfied with the privacy and comfort of the consultation room | 0.45 | 0.15 |
| 3. I am satisfied with the time the pharmacist spent listening to me | 0.87 | −0.27 |
| 4. I am satisfied with the pharmacist’s personal approach towards me | 0.91 | −0.13 |
| 5. I am satisfied with the opportunity I had to raise questions or concerns | 0.85 | −0.51 |
| 6. I am satisfied with the pharmacist’s advice and recommendations | 0.68 | 0.18 |
| 7. I wanted to have an MUR consultation | −0.11 | 0.74 |
| 8. The pharmacist answered my questions or concerns | 0.54 | 0.31 |
| 9. I now feel more confident about managing my condition | 0.09 | 0.75 |
| 10. I would use the MUR service again in the future | −0.02 | 0.91 |
| 11. I would recommend the MUR service to others | 0.05 | 0.84 |
| 12. I was satisfied with the MUR service I took part in | 0.36 | 0.55 |
Notes: Factor 1 was labeled “Experiencing the service”, while Factor 2 was labeled “Judging the service”. Extraction method: Principle axis factoring, Rotation method: Promax. Significant factor loadings are shown in bold (>0.40).
Abbreviation: MUR-PSQ-v2, Medicines Use Review patient satisfaction questionnaire, version 2.