Table 2.
Call Characteristics and Outcomes of IS Call Patients and Age-Frequency Matched Non-IS Patients
| Non-IS (N = 587) | IS (N = 587) | P value | |
|---|---|---|---|
| Duration of call (minutes) | 0.00021 | ||
| Median (Q1,Q2) | 12.2 (7.9, 18.2) | 13.9 (9.2, 21.1) | |
| Person who placed call, n (%) | <0.00012 | ||
| Surrogate | 35 (6.0) | 203 (34.6) | |
| Self | 552 (94.0) | 384 (65.4) | |
| Number of calls, n (%) | 0.24262 | ||
| 1 | 315 (53.7) | 331 (56.4) | |
| 2 | 144 (24.5) | 151 (25.7) | |
| 3+ | 128 (21.8) | 105 (17.9) | |
| Recommended action,3 n (%) | 0.00042 | ||
| Advice/Home Care/Treatment within 24 h | 234 (40.6) | 187 (33.5) | |
| Ambulance/ED visit now | 56 (9.7) | 96 (17.2) | |
| Routine visit within a week | 117 (20.3) | 95 (17.0) | |
| Urgent visit/Acute appointment | 169 (29.3) | 180 (32.2) | |
| Caller agrees with recommendation,3 n (%) | 0.00042 | ||
| Yes | 457 (79.1) | 380 (69.9) | |
| No | 121 (20.9) | 164 (30.1) | |
| Recommendation followed,3 n (%) | 0.00292 | ||
| Yes | 379 (69.4) | 339 (60.9) | |
| No | 167 (30.6) | 218 (39.1) |
Abbreviations: ED Emergency Department, IS Interpreter Services
1 P-value from Wilcoxon test
2 P-value from Chi-square test 3N and percent based on non-missing values